The Luxury Car Concierge Experience
Tailored automotive solutions with 8+ years of industry experience
Frequently Asked Questions
Have questions? We’ve got answers.
At Urban Auto Concierge, we understand that choosing the right automotive service is an important decision. To help you feel confident, we’ve answered some of the most common questions our clients ask about our concierge services. If you can’t find what you’re looking for, please don’t hesitate to get in touch - we’ll be happy to help.
General Service Questions
Q: What is a car concierge service?
A car concierge takes care of all aspects of vehicle ownership and transactions on your behalf — from sourcing and selling to maintenance and presentation. At Urban Auto Concierge, we offer a discreet, professional service so you can enjoy your car without the stress of managing the details.
Q: How do I know which service I need?
If you’re unsure, we’ll start with a short consultation to understand your situation and goals, then recommend the most suitable service or package.
Q: Do you only work with luxury cars?
While many of our clients own high-end vehicles, our services are designed for anyone who values convenience, professionalism, and results. Whether it’s a daily driver or a rare collector’s car, we tailor the experience to you.
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Sale Preparation
Q: What’s included in a sale preparation pack?
Our packs typically include professional photography, a digital sales brochure, a tailored advert write-up, and advice on pricing. Additional options such as detailing or minor cosmetic repairs can also be arranged.
Q: Will you sell the car for me?
We don’t directly act as a sales agent, but we prepare your vehicle to achieve maximum appeal and guide you through the process — often saving time and helping secure a higher sale price.
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Maintenance Management
Q: Do you carry out servicing and repairs yourself?
No — we don’t operate as a garage. Instead, we manage the process end-to-end, booking your vehicle with trusted service partners and ensuring the work is done to the correct standard.
Q: Can you collect and return my car for servicing?
Yes, collection and return can be arranged for convenience, depending on your location and the nature of the service required.
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Pricing & Process
Q: How much do your services cost?
Prices vary depending on the level of support you need. Some services are available as fixed packages, while others are fully bespoke. We’ll provide a clear, no-obligation quote before any work begins.
Q: How do I book a service?
Simply complete the enquiry form on our Contact page or call us directly. We’ll arrange a consultation and confirm the best approach for your needs.
Q: Is your service confidential?
Yes. Discretion is at the core of everything we do. All client details and transactions are handled with complete confidentiality.
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FAQ – Payment Clarity
Q: Do I pay Urban Auto Concierge for my MOT or service?
A: Nope! You always pay the garage or dealership directly. Urban Auto Concierge's fee covers our time and expertise in managing the booking, paperwork, and reminders, so you don’t have to worry about a thing.
Q: Can Urban Auto Concierge pay the garage for me?
A: We don’t handle payments for garages or dealerships. This keeps everything simple and transparent-your car gets cared for, and you stay in control of payments.
Q: Why is it separate?
A: Keeping payments separate ensures clarity and protects both you and Urban Auto Concierge. It also makes the process hassle-free: you know exactly what you’re paying the garage for, and what you’re paying us for our coordination.