The Luxury Car Concierge Experience

1. Information We Collect

We may collect and process the following information about you:

• Personal details: such as your name, email address, phone number, and postal address when you contact us or request our services.

• Vehicle details: where relevant to the services we provide (e.g. make, model, registration, or service history).

• Technical data: including your IP address, browser type, and browsing behaviour when you use our website.

• Communication records: copies of emails, messages, or enquiries you send to us.

2. How We Use Your Information

We use your information to:

• Provide, manage, and deliver our services to you.

• Respond to your enquiries and communicate with you.

• Manage payments, invoices, and client accounts.

• Improve our website, services, and customer experience.

• Comply with legal and regulatory requirements.

We will only process your personal data when we have a lawful basis to do so (e.g. performance of a contract, legal obligation, legitimate interests, or with your consent).

3. How We Share Your Information

We will never sell your data. We may share your information with trusted third parties where necessary, such as:

• Service providers (e.g. vehicle transporters, detailing companies, or finance partners).

• Professional advisors (e.g. accountants or legal consultants).

• Regulators or law enforcement, if legally required.

Any third party we work with is required to keep your data safe and only use it for the purpose agreed.

4. Data Retention

We will keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting obligations. Typically, this will be up to 6 years for financial and contractual records.

5. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request erasure of your data where there is no lawful reason for us to keep it.

• Object to or restrict how we process your data.

• Request transfer of your data to another service provider.

• Withdraw consent where we rely on it.

To exercise any of these rights, please contact us at: info@urbanautoconcierge.co.uk.

6. Security of Your Information

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, alteration, or disclosure.

7. Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the date of the latest revision clearly stated.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Urban Auto Concierge
Email: luke@urbanautoconcierge.co.uk
Location: Bath, UK

If you are not satisfied with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk